Reliable Digital Voice Services and Residential VoIP (Voice over IP) from SinglePipe Communications

List of Features

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.

Call Forwarding Always

Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their Account Portal. If activated, a user must specify the forwarding number.

Call Forwarding Busy

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their Account Portal. If activated, a user must specify the forwarding number.

Call Forwarding No Answer

Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their Account Portal. If activated, a user must specify the forwarding number and the number of rings before forwarding.

Call Forwarding Remote Access

Enables users to activate, deactivate, and program their Call Forwarding Always service from any phone via their voicemail.

Call Hold

Enables users to hold a call for any length of time by flashing the switch-hook on their phone and dialing the respective feature access code. Parties are reconnected again when the switch-hook is flashed and the feature access code is dialed again.

Call Return

Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the Call Recall feature access code. The system stores the number of the last party to call, and connects the user to that party.

Call Waiting

Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user presses the flash hook. The user connects with the waiting party and holds the original party. By pressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up.

Calling Line ID Blocking

Enables a user to block delivery of his/her identity to the called party. The user controls the service via the Account Portal, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user’s identity blocked.

If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature access code (*65 is the default) for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.

Calling Line ID Blocking Per Call

Enables users to block their outgoing caller ID on a per-call basis by dialing a feature access code before making the call.

Calling Line ID Delivery

Enables the delivery of a caller’s identity to a user via the phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.

Calling Name Delivery

Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although the SinglePipe standard Calling Line ID Delivery provides the calling number and name for all calls within SinglePipe, calling name information is typically not passed with calls received from external parties (for example, PSTN-originated calls).

Do Not Disturb

Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface.

Last Number Redial

Enables users to redial the last number they called by dialing a feature access code (for example, *66).

Speed Dial

Enables users to dial single digit codes to call up to eight different numbers, such as frequently-dialed numbers or long strings of digits that are hard to remember.

Three-Way Calling

Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user presses the flash hook and dials the third party. Before or after the third party answers, the user presses the flash hook and forms a three-way call with the two parties. To drop the third party, the user presses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released

Alternate Numbers

Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity.

Call Forwarding Selective

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination. The user controls the service via the Account Portal, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Call Screening by Digit Pattern

Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notification, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For example, 240* would apply to any calls from phone numbers starting with 240. Users can also use the “?” wildcard character in specifying digit patterns. The “?” wildcard character represents any single digit (0 through 9) and can be used multiple times anywhere within a digit string. The “?” wildcard can be used with or without the “*” wildcard at the end of the digit string.

Priority Alert/Ringing

Provides a different call waiting tone (that is, alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time.

Remote Office

Enables users to access and use their SinglePipe service from any end point, on-net or off-net (for example, home office, mobile phone). This service is especially useful for teleworkers and mobile workers. (for example, extension dialing, transfers, conference calls, Outlook integration, directories, and so on). In addition, since calls are still originated from SinglePipe, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private.

Selective Call Acceptance

Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Selective Call Rejection

Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. The user controls the service via the Account Portal, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Sequential Ring

Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message by pressing a DTMF key..

Simultaneous Ring

Enables users to have multiple phones ring simultaneously when any calls are received on their SinglePipe phone number. The first phone to be answered is connected. For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk.