What is VOIP?
The ( Voice Over IP) protocol allows you to make and receive calls through your
broadband internet connection while still using a standard touch tone phone. You can make calls using VOIP by dialing a number on your phone, as you always have. To receive
a call simply pick up your phone like you normally would.
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Do I need to have my computer turned on to talk on the phone?
Your computer does not need to be turned on when using SinglePipe's service.
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Do the people I call need a computer?
No, they only need a working phone. They will not even be aware that you are using SinglePipe Services.
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Do I speak through a computer to use your service?
No, you speak through an ordinary touch-tone telephone connected to a SinglePipe
provided adapter. SinglePipe does offer Soft Phone clients for your PC or laptop.
A Soft Phone client is software that, once installed and executed, allows you to
make calls through your computer using a microphone and speakers.
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Does the person I am calling need to have SinglePipe service too?
No. You can call anyone at any phone number using SinglePipe's service.
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What types of telephones work with your service?
Virtually any touch tone telephone can be used with SinglePipe's service. Corded
and cordless telephones both work well. Chances are your current phone will work perfectly.
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Can I use my answering machine with SinglePipe?
The SinglePipe service includes free voicemail. So, an answering machine is not
necessary.
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Can I use a fax machine with SinglePipe's service?
Though SinglePipe customers have experienced a high success rate when placing and receiving
fax transmissions, SinglePipe has not yet been certified for fax support.
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Can I still use the internet while making phone calls?
Yes. Your computer and SinglePipe services can share the internet connection.
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Which VOIP codes are currently supported by SinglePipe?
SinglePipe currently supports the G711 (80k). However, SinglePipe intends to use G729 (32k) in the near future.
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Which computer software programs are compatible with SinglePipes service's ?
SinglePipe is currently compatible with Windows XP, Window 2000 & Windows Vista. However, the Java runtime is 1.5, so your computer must have a high speed internet connection.
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Can I use your service with my home alarm system or personal emergency response
services company?
You may connect any telephone communication device to your SinglePipe adaptor.
However, SinglePipe recommends that you keep a simple phone line for a home or personal
emergency response device. Remember, the SinglePipe service depends upon your broadband
internet connection and electric power. If the connection goes down, or if power
is not available, you will not be able to make or receive calls, nor will your alarm
system be working properly. Please consult with a qualified alarm system technician before connecting
your alarm system to a SinglePipe line.
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How is dialing Emergency Services with SinglePipe different from dialing 911 on a regular land line?
SinglePipe routes your calls to your local emergency response center. Traditional
911 networks are determined by the physical address you supplied when you activated 911.
If we do not have the correct address, your call cannot be routed to the corresponding
emergency response center for your area. You will also need to state the nature
of your emergency promptly and clearly, which may include providing your location
and telephone number, as the local emergency response center personnel may not be
able to see the information SinglePipe sends along with your call. In the event
traditional 911 methods are unavailable or fail, SinglePipe sends your 911 call
to national emergency response center. Trained emergency response agents will then
route the call to local authorities.
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What are your customer service hours and how do I contact you with questions?
Our customer service hours are 7AM CST to 10 PM CST. Or e-mail question to
support@singlepipecom.com.
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